Privacy Policy

We will ask you when We need information that personally identifies You (personal information) or allows Us to contact you. Generally, this information is requested when You create a Registration ID on the website or when You download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

  • To make the site easier for You to use by not having to enter information more than once.
  • To help You quickly find software, services or information.
  • To help Us create content most relevant to You.
  • To alert you to product upgrades, special offers, updated information and other new services from Xanoco.

CONSENT

2.1. If You choose not to register or provide personal information, You may not be able full use of the services available at website. There are services that do require registration. If You do decide to register, You will be able to select options about the information You want to receive from Us by subscribing to various services, like our electronic newsletters. 

2.2. If you do not want us to communicate with You about other offers regarding Xanoco products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from Us.

2.3. We never sell or share your information to other companies to offer You information about their products and services. 

ACCESS

3.1. We will provide you with the means to ensure that Your personal information is correct and current. You may review and update this information at any time at the Xanoco Dashboard.

There, you can:
3.2.1. Register, once you register You won’t need to do it again. Whenever you visit website and log-in Your account and profile is linked.
3.2.2. View and edit Your personal information that You have already given Us
3.2.3. Change or upgrade your App(s) and subscription plan.
3.3. Xanoco takes the safeguarding and security of your personal information very seriously and have taken measures to protect it. We take every effort and diligent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
3.4. In co-operation with our carefully selected Website and In-App Payment Gateway partners we guarantee that Your App e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilizing a secure server software, which encrypts your personal information before it’s sent over the Internet.
3.5. In addition, Your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we’ll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. 

  • 3.6. We strictly protect the security of your personal information and respect your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. 
  • 3.7. Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in the European Union, or the United States or any other country relevant to your registered location and where Our subsidiaries, partners, affiliates or agents are located.
  • 3.8. You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

AGREEMENT

If you are an App Owner, You hereby agree that it is solely Your responsibility to:-
4.1. Inform End Users of any relevant customer policies, practices, processes and settings that may impact upon their personal End User customer data 

4.2. Obtain separately any and all requisite rights, permissions and consents (in writing if required) from authorized End Users that are necessary for the lawful use of their customer data in respect of the operation and use of the Xanoco Apps and Website, Product and Services.

4.3. Take sole responsibility to respond and resolve any dispute with an End User relating to or based on any customer data issue, the provision of our services and the operation of your app and our system or Your failure to fulfil these obligations and indemnify the Company in full against any such claim.

4.4. The Company makes no representations or warranties of any kind, whether express or implied, to You relating to Our system and Our services, which are provided, and by Your use accepted, on an “as is” and “as available” basis.

If you are an App End User:-

4.5. By using Our system and Our services you hereby agree to the terms written herein. 

NOTICE TO PARENTS

Parents or guardians of minors: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet or Our Software.

ENFORCEMENT

If for any reason you believe We have not adhered to these principles, please notify us by email at, [email protected], and we will do our best to determine and correct the problem promptly. Be certain to use the words “Privacy Policy” are in the Subject line.

ELECTRONIC PRODUCT REGISTRATION

7.1. When You buy and/or install a new Software product from Us, we may ask You to register your purchase electronically. When You do, We merge your registration information with any information you’ve already left with Us (we call that information your personal profile).
7.2. If You haven’t previously registered with Us, We may create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit your Profile, click on Update Profile, and edit any of the Personal Information in your profile. If you haven’t already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

CUSTOMER PROFILES

8.1. Every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps Us ensure that only You can access Your profile.

8.2. Every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps Us ensure that only You can access Your profile.

WHAT WE DO WITH THE INFORMATION YOU SHARE

9.1. When You register with Us, You provide Us with your contact information, including Your name, email address, telephone number and the explicit consent for Us to communicate directly with You.
9.2. We use this information to send You updates about Your order, Your Account Software services, questionnaires to measure Your satisfaction with Our service and announcements about new and exciting services that We can offer. 

9.3. When You order from us, we ask for Your credit / debit card number and billing address. We use this information only to charge You for the product(s) you order. For your convenience, in conjunction with our Payment Gateway partners we securely store your billing information to allow You to renew Your subscription plan upon its renewal anniversary.
9.4. We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

9.5. We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Xanoco or Our website; (b) protect and defend Our rights or property and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of Our End Users, Our Websites, or the public with reasonable cause.